With my order, which took almost ten days to arrive (just shampoo/conditioner), it was delivered separately: shampoo came in one box from Illinois - when I sent an email asking why I didn't receive the other half of my order I was told "both items were shipped together and will arrive the following day". Basically I was being called a liar.
The next day I did receive the conditioner, sent from Nevada.
Neither the box that contained the shampoo, nor the envelope (?) that contained the conditioner had a packing slip, let alone any of the "free samples" promised in their ad. I'll stick with Sephora from now on, or go into a business myself before ever trying this place again and I implore all out there: SHOP ELSEWHERE!!